Zachary Rominger

I am an IT Specialist with extensive customer service experience.

Work Experience

Tier 3 Support Expert

Patterson Companies / 2018 - 2021

In this role I responded to queries from Tier 1 & 2 specialists, oversaw and resolved escalations, trained new specialists, worked with our most sensitive clients, and collaborated with team members on emerging support trends.

Tier 2 Support Specialist

Patterson Companies / 2017 - 2018

As member of the customer-facing support team I excelled in client communication, followed documented procedures for customer incidents, recorded accurate evidence for escalation procedures, and contributed to our internal knowledgebase.

purple and pink lights in a dark room
purple and pink lights in a dark room

I have worked with clients at all levels of technological proficiency, and that experience informs how I work today. I am skilled not only in the technical side of my work, but in the soft skills required to communicate effectively with clients while collaborating with teammates.

Working with me means partnering with someone who focuses on the minute without losing sight of the big picture.

CompTIA Security+
  • Threats, Attacks, and Vulnerabilities

  • Security Methodologies, Technologies, Protocols, and Tools

  • Frameworks, Architecture, and Design

  • Identity and Access Management

  • Risk Management

  • Cryptography and PKI

Education & Certifications

Bachelor of Science (B.S.), Information Technology

Western Governors University, Indianapolis, IN, March 2024


Cloud Essentials

Linux Professional Institute

Linux Essentials

Areas of expertise

Customer Service
Information Security
Technical Writing

Recent Projects & Continuing Education